McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer’s responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that’s the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer’s responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You’ll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier’s website.

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Eyes

HP Sauce delivery are easier to shop with McGrocer’s Eyes, a curated set of UK picks. Find what you need quickly, from everyday staples to new favourites. Trusted UK delivery so your favourites arrive fresh. Fun fact: Curated collections make it easier to discover new favourites without the guesswork.

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Magical Makeup Jungle Juice Multichrome Eyeshadow 1g - Shimmering Rainbow Sparkle

Claudia Kilsby Lashes FL4 - Dramatic, Layered Faux Lashes

Magical Makeup Bubble Tea Multichrome Eyeshadow - 1g | Shimmering Sparkle

TBS Easy Brows Powder & Stencil - Light Brown - Waterproof, Long-Lasting Eyebrow Shaper

Rimmel Wonder'Full 24hr Brow Mascara - Light Blonde

Superdrug Lash Intense Volume Edition 30 - Reusable Lashes & Glue

McGrocer Magical Makeup Lilac Opal Multichrome Eyeshadow - 1g

Profusion Cosmetics Glitter Gems Glitter Palette Topaz - 0.16oz

Eylure 3/4 Length Accent False Lash No.012 - Natural Criss-Cross Look

Profusion Cosmetics Good Brow Day Duo - Soft Black: Waterproof Brow Gel & Pencil

LUVYAH Cosmetic Eyelash Cleansing Kit - Portable & Travel-Friendly - FREE Lash Wand

Eye Candy Russian Lash Extensions - Fluffy D Curl

Real Techniques Miracle Concealer Sponge - Perfect for Flawless Coverage

Claudia Kilsby Half Lashes HL3 - Vegan, Fluttery & Dense - Worldwide Delivery

So Eco Angled Eyeliner Brush - Perfect for Sharp Lines & Defined Looks

Invogue Trending Faux Mink Lashes - Ultra Volume

IsaDora Intense Black Eyeliner - 24h Wear - 0.35g

IsaDora Intense Eyeliner 24h Wear 0.35g - 61 Black Brown - Cruelty Free & Clinically Tested

Lottie London Proud To Be Lilac Heart Stamp Liner - Eye Makeup

Sunkissed High Drama Mascara - 12ml Black - Vegan & Cruelty-Free

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