McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer’s responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that’s the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer’s responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You’ll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier’s website.

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Retirement

Shop Retirement via McGrocer’s grocery delivery platform, popular with shoppers searching for British supermarket online in Dammam. Discover trusted UK staples and helpful everyday basics. Reliable delivery with sturdy, protective packaging. Fun fact: British pantry staples have been exported worldwide for generations.

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George Home Retirement Card: Beach Themed, 165x195mm

Available From: ASDA

Now they’re retired, the beach beckons… congratulate them on their retirement with this fun card. Message inside reads: Wishing you many happy years of well earned rest and relaxation Card size: 165 x 195 Envelope included
£4.25

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Quentin Blake Retirement Card - Acrobatic Couple with Wine

Available From: M&S

Greetings Card of Acrobatic older couple, each holding glass of wineProduct information Greetings Card of Acrobatic older couple, each holding glass of wine Brand Beautiful, high-quality greeting cards for every occasion. Designed and printed with love by us in the UK. We are delighted...
£5.55

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£5.55

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Woodmansterne Allotment Retirement Card - 169x166mm

Available From: M&S

Greeting card by Woodmansterne with matching recyclable envelope. Blank inside. Standard Letter PostProduct information Greeting card by Woodmansterne with matching recyclable envelope. Blank inside. Standard Letter Post Specifications 100% recyclable.Size: 169mm x 166mm.Printed in the UK
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£2.78

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George Home Retirement Card - Congratulatory Message

Available From: ASDA

Congratulate them on the start of their retirement journey with this stylish card. Message inside reads:Congratulations Card size:154mm x 184mm Envelope included, 160mm x 190mm

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George Home Retirement Card: Beach Themed, 165x195mm

Quentin Blake Retirement Card - Acrobatic Couple with Wine

Woodmansterne Allotment Retirement Card - 169x166mm

George Home Retirement Card - Congratulatory Message

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George Home Retirement Card: Beach Themed, 165x195mm

Quentin Blake Retirement Card - Acrobatic Couple with Wine

Woodmansterne Allotment Retirement Card - 169x166mm

George Home Retirement Card - Congratulatory Message

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